DO YOU HAVE A WARRANTY ON YOUR FOOTWEAR?

Yes, we do. It entitles you to return your order on account of any manufacturing defect for upto 30 days from the date of purchase. To avail the service, please ensure that your specified reason for replacement is covered under the terms and condition under our warranty.

HOW QUICKLY WILL MY ORDER SHIP?

To ensure your order will be shipped out the same day, please place your order by 2pm, from Monday to Friday. We do not ship on the weekend.

HOW CAN I DO PRE-ORDER INQUIRY?HOW CAN I DO PRE-ORDER INQUIRY?

Head over to our Contact Us page for any questions you may have. In case you require further assistance, please contact our Customer Support team via phone (+91 (562)3068241) or email at customercare@albertotorresi.com.

WHERE DO YOU SHIP FROM?

Packages will be shipped from Agra (India).

DO YOU OFFER DELIVERY ON WEEKENDS?

We currently do not offer any shipment services on both Saturday and Sunday.

DO YOU SHIP INTERNATIONALLY?

Yes, your order can be purchased and shipped internationally. For more information, please head over to our ‘Shipping’ section.

HOW DO I BECOME AN ALBERTOTORRESI RETAILER OR INTERNATIONAL DISTRIBUTOR?

Kindly email your name, phone number, store/distribution name, store/distribution address to enquiry@albertotorresi.com.

DO YOU HAVE REPLACEMENT LACES AND INSOLES AVAILABLE?

Yes, we do provide replacement of defective laces and insoles. Please share a clear image of the product along with its style specific information (printed on the inside upper) and your shipping address to customercare@albertotorresi.com.

WHAT ALL PAYMENT MODES ARE AVAILABLE?

You can choose from the following methods of payment when shopping with albertotorresi.com

  • Credit card/Debit card - Payment via all credit/debit card is available
  • Internet Banking - Pay on our website using Net Banking Facility
  • Demand Draft or Cheque payment- Issue a Cheque or DD.
  • Direct Deposit Online - Transfer directly to our Bank account using your NEFT Facility after placing an order.
  • Cash on Delivery - Pay in Cash at the time of delivery.

ARE THERE ANY HIDDEN EXTRA CHARGES?

Absolutely not! The price that you see on our website is the final price you have to pay, inclusive of all taxes. You will be provided with a tax invoice along with your order.

IS THE PAYMENT SAFE AND SECURED?

Absolutely! Our payment partners use the highest level of secure encryption technology to make your transaction safe and confidential. You can choose your preferred method of payment when you are prompted to choose a ‘Payment Option’ in the buying process.

HOW DOES THE REFUND PROCESS WORK?

The process for refund is simple and hassle free and is usually completed in 7 working days. If you wish to request a refund or replacement, please look into ‘Easy Refund Policy’ section.